Shopping Guide

Payment Methods

We accept payments by credit card and PayPay (online payment) only.

The credit cards shown above are accepted. Only one-time payments are available.

Shipping and Delivery

Shipping is a flat rate of ¥660 (tax included). ※Shipping to Hokkaido and Okinawa is ¥1,320 (tax included).
※Orders of ¥8,800 (tax included) or more ship free of charge.

Orders are shipped within 2–5 business days, excluding holidays, after the order is placed.

Please note that we may cancel orders if the shipping address differs from the purchaser's address or if the order is placed through a package forwarding service or other intermediary, including international shipping services.

Purchasing from Outside Japan

For purchases from outside Japan, please refer to the shopping guide below.

- INTERNATIONAL SHOPPING GUIDE -

Returns and Exchanges

Please contact us about returns within one week of receiving your order.
Returns and exchanges are accepted for unused items with initial defects such as damage or soiling. We cannot accept returns for reasons attributable to the customer, such as a color or size differing from what you expected.

For eligible returns, we will process a cancellation of the payment after confirming receipt of the returned item.

Gift Wrapping

We currently do not offer gift-wrapping services.

Points

■How to Earn Points

・Register as a member

・Purchase products

・Create a profile

■How to Use Points

After logging in using the points icon at the bottom of the screen, enter the number of points you wish to use by selecting “Choose how to use points” on the cart page.

※Points can be used on purchases of ¥1,000 or more. They cannot be used to pay for shipping.

Points can be used toward purchases at CIE ONLINE STORE at a rate of 1 point = ¥1.

For instructions on how to use points, please see here.

You can check your point balance using the points icon at the bottom of the screen.

※Points will be forfeited if you cancel your order.

■When Points Are Credited

Points are credited when your order ships.

※You will receive an email about points when your order is confirmed, but the points have not yet been credited at that time.

■How Points Are Calculated

You earn 1 point for every ¥100 spent on products.